Blurts FAQ
Blurts doesn't seem to be working.
If you are having trouble getting Blurts to connect (icons stay red instead of turning blue), review the following questions and it might lead you to resolving the issue.
Have you download and installed the desktop application from here. Also make sure that the Blurts desktop software version matches the BlackBerry Blurts version.
Are you using the Virtual COM Port setup, or the BlackBerry address setup?
If BlackBerry address setup, did one of these steps fail?
If Virtual COM Port setup, does your Bluetooth software look like this or this? And did any of those steps fail?
It is important to note that there are many Bluetooth services (such as Headset, Handsfree, Dial-Up Networking, Audio Source, etc) that can connect between your BlackBerry and PC, it is the "Blurts" service that must connect in order for our application to work.
Blurts display an "Unhandled exception has occurred.." error when starting on the PC.
The message history has a bad character. Delete your message history to clear the error.
select Tools menu option
select Delete Message History menu option
Why don't all my contacts download to the PC?
Blurts will only download the contacts from the default address book. Use the follow steps to check if you have more than one address book on your BlackBerry
select options from the main screen
select Device
select Device and Status Information
press menu key and select Database Sizes
See if there is more than one Address Book listed.
How do I delete the SMS History on my PC
We are adding a feature to do this, but in the meantime below is a work around to remove the SMS history.
Open the Blurts options screen on your PC
Select the Scripting tab
Press the "Open Data Folder" button
Select the SMS folder in the explorer window that just opened
Delete any or all files will remove the SMS history for that number
Why does the BlackBerry Storm keyboard not work when entering activation code?
You need to disable Compatibility Mode for Blurts.
From the home screen select Options icon
Select Applications
Highlight Blurts
Select menu
Select Disable Compatibility Mode.
Exit all menus
Restart Blurts
Why does it say "Upgrade to Blurts Pro" at the top of the screen?
This means that you are running the free version of Blurts. "Upgrade to Blurts Pro" is just a suggestion to ugrade and unlock more features. The free version of Blurts does not expire.
How do I find my activation code in BlackBerry App World?
The activation code is listed next to App in the My World section.
Open App World on your new phone
Press menu key and select My World
If you do not see the app, Press menu key and select Log In
When prompted enter your PayPal info and select Log in
Once App World sync your My World, you should see the activation code listed next to License label
I had to replace my BlackBerry, how to download and/or get a new activation code?
The activation keys are based on the PIN for your BlackBerry.You can transfer your activation code via our
support page.
Now that I have purchased an activation code, how do I enter it to unlock Blurts Pro?
Enter the activation code into Blurts on your BlackBerry.
Open Blurts on your BlackBerry phone
Press menu key and select Upgrade to Pro
Enter your activation code
Press Done
Does Blurts work on Macs?
Currently Blurts only works on Windows based PCs.
How to I stop Blurts from auto answering my calls?
Blurts does not auto answer phone calls, your Bluetooth software is doing this.
When you pair your phone to your computer, your computer automatically grabs any and all available services, including the “Headset Audio Gateway” and “Advanced Audio.” Although you can leave the Advanced Audio service alone, allowing the computer to grab the Headset Audio Gateway allows your PC to auto answer phone calls and prevents an earpiece from grabbing it. You have to uncheck the Headset Audio Gateway on the Services tab of the Bluetooth device in Windows.
Why is Screen Capture not working?
Set all of Blurts permisison to allow. Here are the step to access the Permissions for Blurts:
- From the home screen select Options icon
- Select Advanced Options
- Select Applications
- Choose Blurts
- Select menu
- Select Edit Permissions.
- Set All Permissions to Allow
If you are using a BlackBerry Storm, make sure to Disable Compatibility Mode
Why do I not see my sent SMS messages on my BlackBerry?
RIM does not support 3rd party apps sending SMS messages via its client without user interaction (every time you want to send an SMS you would have to press send on your phone) and they also do not allow 3rd party apps to store the outbound messages in their SMS client. Therefore Blurts opens it's own network connection to send SMS, and does not store the message on the BlackBerry, just the desktop.
How do I place a call with Blurts version 1.x?
Follow these steps:
Right click on the Blurts icon in the windows system tray
Select Phone | Place Call
Type a phone number in the "Enter Number" field at the top of the contacts window, or click a contacts phone number
The setup options for Blurts on the BlackBerry are disable and not allowing me to change them. Why?
The setup options can only be changes in Blurts Pro.
I have changed setup options for Blurts on the BlackBerry but they don't seem to be working. Why?
You must restart Blurts on your BlackBerry after you change setup options, in order for the changes to take effect. In version 2.x a restart is
no longer required.
Can I run the Blurts Desktop software on multiple computers?
Yes, the desktop software is free and you can run as many copies as you like.
How do I change/verify Permissions for Blurts on my BlackBerry smartphone?
Here are the step to access the Permissions for Blurts:
From the home screen select Options icon
Select Advanced Options
Select Applications
Choose Blurts
Select menu
Select Edit Permissions.
Set All Permissions to Allow
Why do I get this error? "Action failed! Check BlackBerry permissions"
"Input Simulation" or "Keystroke Injection" is set to Deny. You need to change it to Allow.
If you do not have an "Allow" option, then this means that it is restricted by your BlackBerry Enterprise Server (BES) and your company’s IT department. You need to speak with your IT department and see if they will remove this restriction.
When I receive phone calls, why does Blurts display "Just-In-Time Debugging" window?
1.1.0.11 has a defect that causes a script error, this is fixed in the next release, until then you can disable script debugging in Internet explorer.
On your PC
Click the Start button
Select Control Panel
Select Internet Options
Select Advanced tab
Check Disable Script Debugging (Internet Explorer)
Check Disable Script Debugging (Other)
This has been fixed in version 2.0
The Blurts desktop software failed to install. Why?
There have been reports that the desktop software failed to install when using Google Chorme or Firefox. Try using Internet Explorer to install the Blurts Desktop software.
Why do I not see SMS alerts?
A. SMS alerts is part of Blurts Pro.
In the setup screen for Blurts on your BlackBerry make sure the SMS alert is set to yes. And then make sure you close and restart Blurts on your phone. You might even pull the battery to make sure it restarts.
If you have version 1.0 of Blurts Pro and still not getting SMS alert then you might already have another app that listens for SMS message such as BerryBuzz. There appears to be a limit on BlackBerry that only one third party app can listen for incoming SMS at a time. If the other app starts before Blurts then it will get the SMS port and Blurts will not.
If this is the case you will see the following message in the BlackBerry event log:
Blurts - set SMS Listener failed: net.rim.device.api.io.IOPortAlreadyBoundException: SMS Port already in use. Another app might already be using the SMS port.
Version 1.1 of Blurts has resolved this issue and can share the port with other applications.
Why do I get an Exception error when I press the search or pair button in Blurts?
************** Exception Text **************
System.PlatformNotSupportedException: 32feet.NET does not support the Bluetooth stack on this device. --->
...
Blurts version 1.0 only works with Microsoft Bluetooth software. You will need to change your Bluetooth software to Microsoft.
How do I know if I have the Microsoft Bluetooth Software installed?
A. Open Device Manager and look for Microsoft Bluetooth Enumerator
Also verify that the Driver Provider field says Microsoft.
Where can I find steps to change my Bluetooth driver software to Microsoft?
A. Here is thread on CrackBerry Forums to explains how
http://forums.crackberry.com/f153/bluetooth-grayed-out-desktop-manager-24100/
Why do I get "Cannot download the application. The Application is missing required files." error?
A. This might be caused by installing the app with a non-IE browser. Try downloading the app with Internet Explorer.
How do I enable the debug logs for Blurts?
To enable the debug logs from the Blurts About screen:
Select Blurts
Press Menu button
Select About
Press Menu button
Select Enable Debug Logging
To enable the debug logs from the Blackberry Event Log:
From the home screen press and hold the ALT key and type LGLG.
For Storm: In Landscape mode, press and hold the !?123 button to enable numlock and type "/"/
Press Menu button
Select Options
Change the Min log level value to Debug Info
Select Close to save your change
How do I view the debug logs for Blurts and send them to support?
To view the debug logs from the Blurts About screen:
Press menu button
Select About
Press menu button
Select Open Event Logs
To view the debug logs from the Blackberry Home screen:
From the home screen press and hold the ALT key and type LGLG.
For Storm: In Landscape mode, press and hold the !?123 button to enable numlock and type "/"/
Filter the Event log to show only Blurts events
With the Event Log open
Press menu button
Select Options
Move the focus to the off off Min log level
Press menu button
Select Hide all types
Scroll down the item list and highlight Blurts
Choose Toggle Filter in order to check Blurts
Press menu button
Select Save
Now you should see only Blurts events
Copy and email Blurts events to support
Press menu button
Select Copy Day's Contents
When prompts choose Filtered events only
Open you email and create a new message
Paste the log events into the email and send it to support@mlhsoftware.com
How do I find my operating systems (OS) version and device type?
The OS version and device type are location in the BlackBerry about screen
From the home screen select Options icon
Select About
The first line contains the device type (i.e. BlackBerry® 9630)
The third line contains the OS version (i.e. v4.7.1.40 (Platform 4.1.0.40))
Can I lock my workstation from my BlackBerry with Blurts?
Why yes, glad you asked. If you press the lower case L on your BlackBerry when Blurts in the foreground, it will lock your workstation.
Why is there a bluebox around Blurts on my BlackBerry Storm smartphone?
Blurts is running in Compatibility Mode.
How to Disable Compatibility Mode for Blurts on the BlackBerry Storm smartphone?
To disable Compatibility Mode for Blurts on the BlackBerry smartphone, perform the following procedure on the BlackBerry smartphone:
From the home screen select Options icon
Select Advanced Options
Select Applications
Choose Blurts
Select menu
Select Disable Compatibility Mode.
How to uninstall Blurts on the BlackBerry smartphone?
To uninstall Blurts on the BlackBerry smartphone, perform the following procedure on the BlackBerry smartphone:
From the home screen select Options icon
Select Advanced Options
Select Applications
Choose Blurts
Select Delete
When prompted to restart the BlackBerry smartphone, select Yes.
I am getting "There is an error in XML document (0,0)". How do I fix this?
The config file for Blurts might be corrupt. The config file is not deleted when you uninstall, you have to manually delete it.
Click the start button in windows
Select run
Paste %userprofile%\Local Settings\Application Data\MLHSoftware\Blurts
Click ok
Delete Blurts.config file in the explorer window that opens.
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