MLH Software LLC (“MLH Software,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and share information when you use our website (MLHSoftware.com), our App, and any related services.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information to provide, maintain, and improve our App and services.
1.1 Information You Provide
- Account information: name, email address, password, phone number, and profile preferences.
- Family or shared account information: names or nicknames of family members, relationship labels, tasks, reminders, events, goals, and lists you create or share in the App.
- Uploaded content: photos, images, receipts, documents, notes, or other files you upload or submit through the App.
- Payment information: limited billing details and transaction history (full payment card details are handled by third-party payment processors and are not stored on our servers).
- Communication preferences: notification settings, including email, SMS/MMS, and in-App notifications.
- Support communications: messages and attachments you send when you contact our support team.
1.2 Automatically Collected Information
- Device information: device type, operating system, browser type, and screen size.
- Usage information: pages viewed, features used, actions taken, timestamps, and crash or error logs.
- IP address and general location: approximate, non-precise location inferred from your IP address.
- Cookies and similar technologies: used for authentication, session management, analytics, and remembering your preferences.
1.3 Information from Integrated Services (Optional)
If you connect external services (for example, calendars, cloud storage, or sign-in providers), we may receive information from those services with your permission to enable App features you request.
1.4 SMS/MMS Information
If you use SMS or MMS features, we collect and store:
- Your mobile phone number
- Message content you send to the App
- Attachments you send (for example, photos or images)
- STOP/START opt-out or opt-in status
- Delivery and processing logs (timestamps, carrier data, status)
When you send SMS or MMS messages to the App, we ingest, store, parse, and process the message content and attachments to create or update data inside the App (for example, tasks, reminders, events, notes, or other user-generated content).
We do not sell or share mobile numbers for marketing purposes.
1.5 Email Information
We collect and store information related to your use of email with the App, including:
- Your email address
- Email delivery logs and unsubscribe status
- Email notification preferences
- Email messages you send to our system when using App features that allow data submission via email
- Attachments you send (for example, photos, receipts, notes, or other content)
When you use email as a method to submit information to the App, we ingest, store, parse, and process the content of those emails and attachments to provide the corresponding App features.
We do not sell or share email addresses for marketing purposes.
2. How We Use Your Information
We use the information we collect to:
- Create, manage, and secure your account and profiles
- Provide and improve the App’s core features and functionality
- Deliver reminders, alerts, and notifications you configure, including via email, SMS/MMS, and in-App notifications
- Verify your identity and help protect against unauthorized access
- Process content you submit to the App, including data sent via email, SMS, MMS, or direct in-App input
- Convert unstructured input (such as free-form text or photos) into structured items like tasks, events, or reminders
- Process payments and manage subscription billing (via third-party payment processors)
- Respond to your questions and provide customer support
- Monitor, detect, and prevent fraud, abuse, or security incidents
- Generate anonymized or aggregated analytics to improve the App and our services
- Comply with legal and regulatory requirements
We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you.
3. Payment Processing
We use third-party payment processors to securely handle payments and subscription billing. These processors may collect:
- Name and contact information
- Billing address
- Payment card or bank details
- Transaction amounts, dates, and related metadata
We do not store your full payment card details on our servers. Payment processors are required to comply with industry standards such as PCI-DSS and use your information only to process transactions or comply with legal obligations.
5. Data Storage & Security
We use industry-standard measures to safeguard your information, including:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest where supported by our infrastructure
- Access controls and authentication safeguards
- Role-based internal access to production systems
- Monitoring for suspicious or unauthorized activity
Information you submit via email, SMS, or MMS (including attachments) is stored securely and treated as user-generated data just like content you upload directly through the App.
While we take reasonable steps to protect your information, no system is completely secure. You should avoid sending highly sensitive information (such as full financial account numbers, government ID numbers, or medical records) via SMS, MMS, or email.
6. Data Retention
We retain your information only as long as necessary to:
- Provide and maintain your account and the App
- Support the purposes described in this Privacy Policy
- Comply with legal, tax, or accounting obligations
- Resolve disputes and enforce our agreements
You may request deletion of your account and associated data at any time, subject to any legal obligations that require us to retain certain information.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. Subject to applicable law, you may:
- Access the information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your account and associated data
- Change your notification and communication preferences
- Opt out of SMS/MMS by replying STOP and opt back in by replying START
- Request that we limit or object to certain processing activities
Many of these settings can be managed directly in the App. For other requests, contact us using the information in the Contact Us section below.
8. Children’s Privacy
Our App and services are intended for users age 13 and older. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us and we will take appropriate steps to remove that information.
9. International Users
Our services are primarily intended for use in the United States and Canada. If you access our services from other regions, understand that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country.
10. Third-Party Links
Our website or App may contain links to third-party websites or services that are not owned or controlled by MLH Software. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Any changes will be effective when posted unless otherwise required by law.
Your continued use of our services after changes are posted indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
MLH Software LLC
Email:
privacy@mlhsoftware.com
Website:
https://www.MLHSoftware.com
13. Use of AI and Large Language Models (LLMs)
Our App uses AI and Large Language Models (“LLMs”) to enhance and automate certain features, including:
- Processing data you send via email, SMS, MMS, or in-App input (for example, turning text into tasks, events, or reminders)
- Extracting information from uploaded content (for example, receipts, notes, or photos) to create structured records in the App
- Assisting with categorization, organization, or summarization of your data
- Improving the usefulness and efficiency of App features that rely on natural-language input
13.1 How Your Data Interacts With AI
When you use AI-enabled features, the App may send relevant portions of your data to an AI or LLM provider for processing. Examples include:
- Parsing a text message or email into a structured task or event
- Extracting key details from a receipt or note
- Interpreting your natural-language instructions to determine the appropriate App action
We share only the minimum necessary information required to deliver the specific feature you are using.
13.2 No AI/LLM Training on Your Data
Your data is not used to train or fine-tune any third-party foundation models.
We work with AI/LLM providers that contractually agree:
- Not to use your data to train their public models
- To process your data only for your specific requests
- To apply appropriate security and confidentiality protections
13.3 Aggregated and Anonymized Insights
We may use anonymized or aggregated data (which does not identify you personally) to understand feature usage, improve the App, and make product decisions. This anonymized data is not used to train external third-party models.
13.4 Human Oversight
We do not perform routine human review of your content. Limited human access may occur:
- When you contact us for support and share specific examples
- To investigate and resolve technical issues
- To prevent fraud, abuse, or security threats
- When required by law
13.5 AI Limitations
AI systems can sometimes produce incorrect, incomplete, or unexpected results. You are responsible for reviewing AI-generated outputs before relying on them for important decisions.